The momentary provided template mostly provides headwords. It does not make clear to unexperienced users what is really important to fill out in the appropriate section.
Description
Description
Event Timeline
Comment Actions
Can you please have a look at these:
http://mitk.org/wiki/ChangeRequestTemplate
http://mitk.org/wiki/RequirementsTemplate
and give some suggestions?
Comment Actions
Hmm, looks identical to the previous templates to me... perhaps I associate too much with the headings. Still good.